Refund and Cancellation Policy

Effective Date: May 13, 2024

Thank you for choosing Tribeca Printing Co. (referred to as “Tribeca Printing,” “we,” “us,” or “our”). This Refund and Cancellation Policy outlines the terms and conditions regarding refunds, cancellations, and claims for our products and services.

1. Order Cancellations

Once payment has been received for an order, we proceed to purchase the inventory needed to fulfill that order. Therefore, any changes or cancellations to an order may result in a 25% restocking fee on the price of the items purchased. We encourage customers to carefully review their orders before completing payment.

2. Inspection and Claims

Customers have a 7-day period from the time they receive their order to inspect the items for any damage or defects. If you discover any issues with your order, please contact us at [email protected] to initiate a claim. We will promptly assess your claim and work to rectify the matter.

3. Refunds

If a claim is approved, we will either reprint the defective items or issue a refund for the amount paid, at our discretion. Refunds will be processed using the original method of payment. Please note that it may take some time for the refund to be reflected in your account, depending on your financial institution.

4. Submission of Claims

All refund requests and claims must be submitted to [email protected] within the specified timeframe. Please include detailed information about the issue, including order number, item description, and photographic evidence if applicable. Failure to submit a claim within the designated period may result in the denial of your request.

5. Contact Us

If you have any questions, concerns, or feedback about our Refund and Cancellation Policy, please contact us at:

Tribeca Printing Co.
1630 Sismet Rd. Unit 10
Mississauga, Ontario, Canada
L4W 1R5
Email: [email protected]
Phone: (289) 272-9199

6. Consent

By placing an order with Tribeca Printing Co., you agree to comply with and be bound by the terms and conditions outlined in this Refund and Cancellation Policy.